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3月10日下午，無錫市第九人民醫院暨無錫市骨科醫院攜手仁醫醫療成功舉辦了2023中德高水平醫院管理會議。非常感謝醫院黨委書記及院長芮永軍教授，和副院長糜菁熠教授duicicihuiyidedalizhichihetuanduidejijicanyu。ruiyongjunyuanchangzhihuanyingcibiaoshizijiyeyudeguoyouguobujiezhiyuan，zengduociqianwangdeguojinxingfangxuejiaoliu，bingyusannianqianzengshouyaoqianwangdeguocanjiaouzhoushouwaikexiehuinianhui，hengaoxingzhecinenggoucongyiyuancengmianchufalaiyudeguojinxinghezuo，laijinxingzhongdezhijianyiyuanguanlijixuekejianshedexueshujiaoliu。接著，德國Schön Klinik醫院集團慕尼黑哈拉興骨科醫院創始院長Michael Mayer教授以“醫院成功的閉環，就是保持卓越”為題傾情分享他管理慕尼黑哈拉興骨科醫院20餘年的經驗，著重提到醫院質量的管控。評定醫院質量的五個維度：病人滿意度、病人關係管理、設施便利程度、決策效率以及病人療效。其qi中zhong，前qian麵mian四si點dian考kao驗yan的de是shi醫yi院yuan的de流liu程cheng優you化hua和he管guan理li質zhi量liang。除chu了le流liu程cheng管guan理li，一yi家jia醫yi院yuan成cheng功gong的de核he心xin是shi醫yi療liao質zhi量liang的de把ba控kong和he提ti高gao，要yao保bao持chi高gao質zhi量liang的de醫yi療liao服fu務wu，必bi須xu做zuo到dao對dui並bing發fa症zheng率lv和he風feng險xian的de管guan控kong。
講課結束，Mayer教授與參會觀眾進行了激烈的討論。教授提到，建立一個運營良好的脊柱畸形及脊柱聯合腫瘤專業組可能需要花費至少3-5年的時間，並且可以通過提供畸形或聯合腫瘤門診服務來直接吸引更多的病人。同時，醫院內部采集的所有關於病人滿意度、並bing發fa症zheng數shu據ju以yi及ji隨sui訪fang情qing況kuang的de高gao價jia值zhi及ji高gao利li用yong度du的de數shu據ju，也ye需xu要yao注zhu意yi良liang性xing分fen配pei和he簡jian化hua流liu程cheng，不bu應ying過guo度du加jia重zhong醫yi護hu人ren員yuan的de工gong作zuo負fu擔dan。最zui後hou，醫yi院yuan並bing不bu需xu要yao耗hao費fei大da量liang成cheng本ben去qu聘pin請qing在zai業ye內nei已yi極ji度du有you聲sheng望wang的de“學術帶頭人”，而是要發掘國內第二梯隊的“明日之星”做科室主任，為他們提供成長的平台和空間， 讓他們成為真正的學術領袖。最後，糜菁熠副院長致結束辭，非常感謝Mayerjiaoshoulianggexiaoshideqingnangxiangshou，biaoshiyiyuangengduozhuanzhuyuguojijianxueshujiaoliu，zhecijiuyiyuanguanliweizhutidejiangkegeilewomenermuyixindetiyanyuqifa，yeshenshenjingpeiMayer教授的管理理念，非常希望日後有機會能夠與Mayer教授進行麵對麵的交流。
On the afternoon of March 10th, Wuxi 9th People’s Hospital, also known as Wuxi Orthopaedics Hospital, successfully held the Sino-German Video Conference on Hospital Management 2023 with Gloryren. We deeply appreciate the great support from Prof. Rui Yongjun, the Secretary of Party Committee and the President of the hospital and Prof. Mi Jingyi, the Vice President of the hospital and the active participation of the whole team. President Rui Yongjun shared in the welcome speech that he had a great relationship with Germany. He had visited Germany many times for academic exchanges. He was also invited to attend the congress of the Federation of European Societies for the Surgery of the Hand (FESSH) in Germany three years ago. He was glad for the exchange on hospital management and specialty construction. A cooperation between the hospital and Prof. Mayer from Germany. The founding Medical Director of Schön Klinik München Harlaching-Prof. Mayer shared his experience in hospital management with a lecture titled The keys to success of a hospital - How to build and maintain excellence, in which he emphasized the importance of hospital quality. The hospital quality categories include: patient satisfaction, patient relationship management, amenities and convenience, decision making efficiency and patient outcomes. The first four categories can be summarized as the process and management quality of a hospital. Besides, the core of the success is to keep the medical quality high, which is to control complication rates and risks.
After the lecture, Prof. Mayer had heated discussions with the participants. Prof. Mayer suggested that it would take 3 to 5 years to establish a well-organized division such as spinal deformity or spinal tumor and the hospital can initially attract more patients by providing outpatient services of these divisions. Meanwhile, when documenting the patient satisfaction, complications and follow-up data, the hospital should pay more attention to reasonable work allocation and simplified procedures, And should not overburden the medical workers. It is not necessary to spend too much effort to hire a “key opinion leader” as the chief of a department. Instead, we should explore the young and talented “rising stars” who are at the second row of good surgeons and offer them the opportunity and help to grow up as a real “key opinion leader”. In the end, Vice President Mi Jingyi extended heartfelt thanks for the insightful lecture of Prof. Mayer. Saying that hospital has been paying more attention to international exchanges on academic field before. The lecture on hospital management today brought us brand-new experiences and inspiration. He deeply appreciated and spoke highly of the management wisdom of Prof. Mayer, and hoped to have opportunities to have face-to-face exchanges with Prof. Mayer in the future.
